Returns & Refunds Policy
Due to the unique and high-value nature of the jewellery we offer, all items sold by Specialist Jewellery are carefully inspected, authenticated and described in detail prior to sale.
All descriptions, images and measurements are provided in good faith. Minor variations in colour, size or appearance due to lighting, photography or screen display do not constitute a fault.
Returns
Returns are only accepted where:
- An item is proven to be not as described, or
- Materially not as described or has a significant undisclosed fault.
Returns must be requested within 7 days of delivery and approved in writing before any item is sent back.
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Personal preference
- Items that have been worn, altered, resized, damaged or tampered with
- Bespoke, commissioned or client-sourced pieces
- Minor variations consistent with age, wear or character of antique or vintage jewellery do not constitute a fault.
Condition of Returns
Approved returns must:
- Be unworn and in original condition
- Include all original packaging, documentation and certification
- Be returned via an insured, tracked delivery service (arranged by the client)
Refunds
Once an approved return is received and inspected, a refund will be issued to the original payment method within 7 working days.
Return Shipping
All approved returns must be:
- Sent via Royal Mail Special Delivery or an equivalent fully insured, tracked service
- Insured for the full value of the item
- Returned at the client’s cost
We cannot accept responsibility for items lost or damaged in transit. Any item returned without appropriate insurance and tracking will be sent back to the client.
Appointments & Viewings
We strongly encourage clients to book a private appointment or consultation prior to purchase. This ensures complete confidence before committing to a piece.