PRIVACY POLICY
1. Who We Are
This website is operated by Specialist Jewellery.
For any privacy-related queries, please contact:
enquiries@specialistjewellery.co.uk
2. What Personal Data We Collect
We may collect and process the following data:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely via third-party providers)
- IP address and browser data
- Purchase history
3. How We Use Your Data
We use your data to:
- Process and fulfil orders
- Respond to enquiries
- Provide customer support
- Improve our website and services
- Send order updates and relevant communications
- Prevent fraud and ensure site security
4. Legal Basis for Processing
We process your data under:
- Contractual obligation (orders and purchases)
- Legitimate interests (improving services)
- Legal compliance
- Consent (for marketing, where applicable)
5. Sharing Your Data
We only share your data with trusted third parties where necessary:
- Payment providers (e.g. PayPal, Klarna)
- Delivery and courier services
- Website hosting and security providers
We never sell your data.
6. Data Retention
We retain personal data only as long as necessary for:
- Legal obligations
- Accounting purposes
- Customer service records
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction
- Request deletion
- Object to processing
- Data portability
To exercise these rights, contact us at:
enquiries@specialistjewellery.co.uk
8. Cookies
We use cookies to:
- Ensure website functionality
- Analyse traffic
- Improve user experience
You can manage cookies via your browser settings.
9. Data Security
We implement appropriate security measures to protect your data, including secure hosting and encrypted transactions.
10. Third-Party Links
Our website may contain links to other websites. We are not responsible for their privacy policies.
11. Changes to This Policy
We may update this policy from time to time. Please check this page regularly for updates.